- Privacy of the guest on board
- Traveling with VIP's
- Dealing with the press/paparazzi
- Do's and don'ts abroad
- Different cultures
- Preparing your journey
- Crew Safety
- Explanation of the flightdeck decisions
- System knowledge
- CRM training
- Crew Behavior
- Traveling with babies, children, elderly guests
- Guest profiles
- How to present yourself
- Overnight traveling
- Etiquette, cultural awareness
- Religions on board
- Cabin maintenance
- Galley & sanitary cleaning
- Difficult guest/ intoxicated guest
- Full day training at *** Michelin-restaurant "De Librije"
|
- Hospitality, details matter
- Table etiquette
- Serving techniques
- Arrival & departure of the guests
- Protocol: Royals and heads-of-state
- Quality of food
- Variety of food and beverage
- Implications of meals and drinks at high altitude
- Special Foods: halal, Kosher, Vegetarians, Vegans
- Wine - Food combination
- Wine tasting
- Champagne knowledge
- General knowledge of beverages
- Planning the catering
- Ordering the catering; the trics
- Luxury ingredients: oysters, lobster, caviar etc.
- Presentation of food
- Hygiene
- Galley skills
- Haute Cuisine lunches and diners
- International food
|